We gladly accept returns of most items within 30 days from the date of delivery, as long as they’re in their original, unused condition with all tags and packaging intact

To request a return or exchange, please email us at support@polyshe.co.uk with the following details:
order number
if the product is damaged, faulty, or incorrect
Once your request is approved, we will provide you with the return instructions and the return address.

Please do not send your item back without contacting us first, as this may delay your refund or exchange.

If the item is defective, damaged, or incorrect, we’ll cover the return shipping cost. For returns due to change of mind or customer error, the return shipping cost is the customer’s responsibility.

Please contact us at support@polyshe.co.uk before returning any item to ensure the correct return process is followed.

Refunds are processed within 14 business days after we receive and inspect the returned item. Once approved, the refund will be issued to your original payment method.

Please note that depending on your bank or payment provider, it may take an additional 3–7 working days for the refund to appear in your account.