Last Updated: 09/07/2025

Once your order has been shipped, you will receive a shipping confirmation via email and SMS. This allows you to track your order and stay informed about the delivery progress. Please note that our total delivery time includes the processing time for your order, the custom order, and the shipping time. We only ship to the United Kingdom :

Processing time:
The processing time is 1-2 business days.

Shipping methods & delivery time:
We ship with Royal Mail , Yodel , Hermes .
Delivery time: 7-10 business days

Shipping costs:

• Flat Rate Shipping: £4.95
• Free Shipping: On all orders over £50

Customs duties:
Product prices include customs duties.

Order tracking:
Once your order has been shipped, you'll receive a shipping confirmation via email and SMS. This allows you to track your order and stay informed about its delivery progress. Alternatively, you can view the shipping status on our tracking page.

Receipt:
If you are not present at the time of delivery, please notify someone to receive and sign the package or contact the courier service to arrange a new delivery date.

In case of damage/defects, missing items, or delivery issues:
We strive to provide high-quality, flawless products and a smooth shipping service. Should an item be damaged or missing during shipping, you can have it replaced through our return and refund policy.

How can I change my shipping address?
If you believe there is a problem with the shipping address you provided, please contact us immediately. We can change the address if you contact us within 24 hours of placing your order. Please send an email with your order number to support@polyshe.co.uk

Can I return my order and receive a refund?
Yes, you can return your order according to Polyshe's return policy. If you are not 100% satisfied with the item you received, you can exchange it or request a refund. Learn more about our return and refund policy.

Please note that delivery times may vary due to holidays and special occasions. Thank you for your understanding! During the Christmas season, delivery times may be extended due to high workload.

If you have any questions about shipping or delivery, please contact our customer service at support@polyshe.co.uk .

Company Information

Store Name: Polyshe

Company Name: Polyshe LTD

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Company Number : 16411434

Contact Information

Email : support@polyshe.co.uk

Phone : +447537180436

Customer Service Hours : Mon-Sat 9am-6pm GMT
Sunday  : CLOSED
Holidays : CLOSED