Return and Refund Policy
Updated on 28-08-2025
Scope and Intent
This Return and Refund Policy applies to all purchases made through the https://polyshe.co.uk website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
Return Window
Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of delivery date without providing any reason.
Return Instructions
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Return Notification: To initiate a return, contact our customer service at support@polyshe.co.uk with your order number and a detailed reason for the return.
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Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
- Safely pack the item in the original packaging with all labels and tags still attached.
- Include the return authorization form and any necessary supporting documents or images.
- Download and print the return label from the link provided in our email.
Return Costs
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For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged or defective in any other way.
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For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
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Returns Due to Change of Mind: You can return the product within 30 days of delivery date, provided it is unused, undamaged, and in the original packaging.
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Defective Goods: Contact customer service immediately for instructions. Polyshe will cover the return shipping and offer a replacement or refund.
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Damaged Goods: Send us photos of the damage within 48 hours of receipt. If approved, we’ll cover the return costs.
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Incorrect Product Received: Contact us, and we’ll arrange the return and ship the correct product.
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Product Never Arrived: If your product never arrived, contact us. We will investigate and issue a full refund or replacement if the item is not found.
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Cancellation After Order: Orders can be cancelled before they are shipped. If already shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days of the delivery date. Ensure it is in the original packaging.
Timelines
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Return Window: Returns must be reported and shipped within 30 days of receiving the product.
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Return Processing: Once we receive and inspect the returned item, we will process the refund within 14 business days.
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Refund Conditions: Refund is granted if the product is undamaged, unused, and in original packaging. Defective/incorrect products are refunded upon inspection.
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Refund Period: After return approval, allow up to 14 business days for the refund to reflect on your original payment method.
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Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., Undergarments, underwear , Swimwear...) unless unopened and unused
Shipping Method and Costs
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Shipping Method: via Royal Mail , Yodel , Hermes + Track & Trace
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Restocking Fees: £0
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
Visit our FAQ page or contact our customer service.
Company Information
Website name: Polyshe
Company name: Polyshe LTD
Company number: 16411434
E-Mail: support@polyshe.co.uk
Phone:
+447537180490
Contact Form: Click Here
Business Hours: Monday to Friday 9:00 am to 5:00 pm GMT
Saturday–Sunday: Closed
Public holidays: Closed
Response Hours: Our customer service team typically responds within 24 to 48 hours during business days.
